Frequently Asked Questions

 

HOW LONG DOES SHIPPING TAKE?

Orders are processed within 1–2 business days. Delivery typically takes 7–14 business days depending on your location. You will receive a tracking number by email as soon as your order ships.

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DO YOU OFFER FREE SHIPPING?

Yes. Free worldwide shipping on every order — no minimum required, no exceptions.

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HOW CAN I TRACK MY ORDER?

Once your order ships, you'll get a confirmation email with a tracking link. If you haven't received it within 3 business days of ordering, check your spam folder or reach out through our Contact page.

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WHAT IF MY LAMP ARRIVES DAMAGED?

We're sorry to hear that. Contact us through our Contact page within 7 days of delivery and include a photo of the damage. We will send a replacement at no extra cost.

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CAN I RETURN MY ORDER?

Yes. We offer a 30-day hassle-free return policy. If you're not happy for any reason, reach out through our Contact page and we'll make it right — no questions asked.

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DO THE LAMPS REQUIRE SPECIAL INSTALLATION?

No. All our lamps are plug-and-play. Most use a standard USB cable for power — just plug it in and they're ready to go. No tools, no drilling, no setup required.

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ARE THE LAMPS SAFE TO USE?

Absolutely. All our lamps use LED technology — energy-efficient, cool to the touch, and completely safe for everyday use.

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DO YOU SHIP TO MY COUNTRY?

We ship to most countries worldwide. If you have any questions about shipping to your location, visit our Contact page.

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MY ORDER NEVER ARRIVED — WHAT DO I DO?

If your order hasn't arrived within 20 business days, contact us through our Contact page. We will either resend your order or issue a full refund.

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STILL HAVE QUESTIONS?

Visit our Contact page and we'll get back to you within 24 hours.